FAQs

General Questions

How do you pronounce Karas?
It's pronounced care-us
Who is Kara?
The shop is named after the owner, Bill Karas, there is no "Kara".
Where are your products made?
All of our products are designed and manufactured by us in Mesa, Arizona.
Do you make other products besides pens?
We used to make phone cases and some other items, but we are focusing on writing instruments.
I have something I want made, can you do it?
We may be able to help you with production work, but not small jobs. Please contact us for details if you have questions.
Are you looking for dealers for your products?
Yes, we are always looking for dealers for our products. Please contact us for details.

Machined Pens

What refills do your pens take?
Our pens fit different refills depending on the model. Compatible refills are listed in the product description of each pen.
Do your pens come with refills?
Yes they do! Each pen comes with a refill so that you can get writing right away. We do also sell several refills separately if you need an extra or want to try something new.
The color of my pen looks slightly different than the photos on your website, is that normal?
Because everyone's monitor displays color differently, we cannot guarantee that your pen will look exactly like what is seen on screen. We try to make the photos as close to the original colors as possible, so allow for some color variation when choosing your pen. The color on our pens can also vary slightly from batch to batch, so if you wish to have multiple pens that look identical in color, please order all the pens at once to ensure a more consistent color and finish for the group.
Will the color wear off of my pen?
All of our aluminum pens feature an anodized finish. Although it is extremely durable, it is possible to wear through the finish. Carrying your pen in your pocket with items like keys and coins will wear out the finish.
What is the anodized finish, is it paint?
The anodized finish on our products is an oxide layer formed on the surface of the aluminum parts using an electrochemical process. The color that you see is actually part of the surface of the material and will not wash or peel off like paint.
The copper and brass versions of your pens come in a "raw" finish, what does this mean?
The copper and brass pens are polished to a high shine before they are shipped out. There is no protective finish applied to the pens, so they will age and darken over time and with use. You can leave the natural surface patina or maintain the high polish using standard metal polishing methods. Neither method will effect the usability of the pen.
I noticed small flaws on the surface of my pen, is that normal?
Because of the manufacturing processes we use to make our pens, small imperfections can occasionally show up on the finished products, this is normal. Contact us if you have any questions about your pens.
How do I clean my pen?
Wipe down the case with a clean, damp cloth. A small amount of mild detergent or alcohol may be used as well. Avoid abrasives or cleaners with caustic ingredients.
Your pens are made of metal, aren't they heavy?
All of our pens come in three versions, typically aluminum, brass and copper. The aluminum is lightest and the copper and brass are about 3 times as heavy as the aluminum. If you like lightweight pens, aluminum is your best bet. While heavier than plastic, our aluminum pens are actually lighter than most people think. Accurate weights are listed on the purchase page for each pen.
What material are your pens made from?
Our standard pens are made from aluminum. Some of our limited run pens are made from copper, brass and phenolic.
I accidentally damaged my pen, can you fix it?
We can fix some damage. Email us with photos and your questions about the repair. If it is determined we can repair the pen, you will be responsible for shipping costs.
Can you make me a pen with a different shape?
No, we only offer our pens in our standard designs.

Shipping

How will my order ship?
All of our orders ship through UPS. You can choose which shipping option you prefer when checking out.
Do you ship internationally?
Yes, we do ship internationally. Buyers are responsible for any customs or import fees associated with the order (including VAT). Payment for these fees are due upon receipt of the package from UPS. We will not falsify customs forms to make it cheaper to import items, it is illegal and we just won't do it.
How long does it take for my order to ship?
Most orders are processed within 2 business days. After orders are processed, they are then shipped. Orders shipped within the continental United States (UPS Ground Service) usually arrive in 3-5 business days. Delivery times for International orders vary based on the selected service and your location.
Can I track my package after it ships?
All domestic orders automatically include tracking information. International orders are trackable based on the shipping service chosen at checkout. International flat rate shipping is not trackable. Applicable tracking information will be emailed to the buyer after the order is processed and has been shipped. The package can then be tracked through UPS.
How can I pay for my order?
We accept all major credit cards as well as Paypal.
Can I get free shipping?
We now offer free domestic shipping on all pen orders and have lowered our discount International shipping prices to $15.00 USD.

Returns & Replacements

We guarantee our all of our products against manufacturing defects. Normal wear and tear from use is not considered a defect and will not be warrantied.
We will not warranty any Karas Kustoms product that has sustained damage from misuse, modification, or damage caused from improper installation.
If you decide that any of our products aren't for you and you wish to return them, simply ship them back to us in like-new condition and we will refund your original purchase amount, minus the cost of shipping. We do not cover any costs associated with shipping the returned item back to Karas Kustoms for refund. This is the responsibility of the customer. If you fail to package the product well enough to prevent damage on the return trip, you may not be entitled to a refund. DO NOT SEND YOUR PEN(S) IN AN UNPADDED ENVELOPE, IT WILL GET DAMAGED AND YOU WILL NOT BE ENTITLED TO A REFUND. Separate any loose parts and hardware from the main product to prevent dings and scratches. We reserve the right to refuse any returns based on these conditions. Any item we receive that we deem not suitable for a refund will not be returned to the customer unless return postage is provided. Please email us notifying us that you are returning the item to us before sending the package. Click here for a form to include with your package so that we can better serve you. No COD or postage due items will be accepted. No returns after 30 days in the USA (60 days International) unless previously approved. By sending an item(s) for return, you are agreeing to our terms and conditions for returning/exchanging said item.