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Privacy Policy

Privacy Policy

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This privacy policy sets out how {{config path=”general/store_information/name”}} uses and protects any information
that you give {{config path=”general/store_information/name”}} when you use this website.
{{config path=”general/store_information/name”}} is committed to ensuring that your privacy is protected.
Should we ask you to provide certain information by which you can be identified when using this website,
then you can be assured that it will only be used in accordance with this privacy statement.
{{config path=”general/store_information/name”}} may change this policy from time to time by updating this page.
You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service,
and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we
    think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes.
    We may contact you by email, phone, fax or mail. We may use the information to customise the website
    according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,
we have put in place suitable physical, electronic and managerial procedures to safeguard and secure
the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive.
Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit
a particular site. Cookies allow web applications to respond to you as an individual. The web application
can tailor its operations to your needs, likes and dislikes by gathering and remembering information about
your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic
and improve our website in order to tailor it to customer needs. We only use this information for statistical
analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful
and which you do not. A cookie in no way gives us access to your computer or any information about you,
other than the data you choose to share with us. You can choose to accept or decline cookies.
Most web browsers automatically accept cookies, but you can usually modify your browser setting
to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links
to leave our site, you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst
visiting such sites and such sites are not governed by this privacy statement.
You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate
    that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes,
    you may change your mind at any time by writing to or emailing us at
    {{config path=”trans_email/ident_general/email”}}

We will not sell, distribute or lease your personal information to third parties unless we have your permission
or are required by law to do so. We may use your personal information to send you promotional information
about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998.
A small fee will be payable. If you would like a copy of the information held on you please write to
{{config path=”general/store_information/address”}}.

If you believe that any information we are holding on you is incorrect or incomplete,
please write to or email us as soon as possible, at the above address.
We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

Reviews

Customer Reviews

“Just wanted to tell you I received the ip4 silver case today. Love it!! The machining is done perfectly. I am one of the ip4 owners not experiencing the death grip problem so this case doesn’t effect my reception in any way. I hope you are very successful with this product. Your other items look awesome also. Ordered on Oct. 2nd and received Thurs. the 7th. Packaging is super!! Allen wrench and extra screws make this a super buy.”

-Kurt in Folsom, CA

“I recently received your case, and just want to say that I love it. It is very well designed, and built. I’m very impressed by the quality.”

-Ben in Portland, OR

“I actually just received one of your machined iPhone 4 cases and I have to say that it’s the greatest case that has ever been. It looks sexy, is super solid and slides easily in and out of pockets… once again, best case ever…”

-Mike in Whitestone, NY

“I had the case on since Saturday and all I can say is that it’s an amazing case. Excellent feel and look and I am completely happy with the purchase. Great job designing the case. The best part is all the ‘Where did you get that?’, ‘That case is beast.’, and ‘Holy sh*t that’s a nice case!’ everyone says. And I will be ordering another one. …Thanks again for making such a great case. ”

-Michael in Westbury, NY

“I just got one of your 4g cases (in red). Crikey, she’s a beauty! …I hope you make a million bucks. Technology is a moral virtue to me, as is art. In making these cases you beautify a machine that thousands of people worked their asses off to create. Thank you.”

-Glen in Long Beach, CA

“I just received my iPhone 4 cases and I love them. Enjoying it to the fullest. I will be recommending your cases to everyone I know. Just a big thanks for great customer service and awesome creation.”

-Anna in Dallas, TX

“Thank you! It’s very cool!!!!”

-Kensei in Japan

“It’s a beautiful case and very good quality. I really like it, Thank you.”

-Ekachai in Australia

“Hey guys just got my case in the mail and just wanted to let you guys know that case is great and I love it. …I was very impressed with the build quality.”

-Greg in Naperville, IL

“Have your silver case already. Great case!! Dropped the phone from the roof 9 feet onto a tile patio! Saved the phone! I tell everyone that asks about your website. And they do ask. …Thanks!”

-Jeff in San Antonio, TX

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What are Cookies?

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

Enabling Cookies

Internet Explorer 7.x

  1. Start Internet Explorer

  2. Under the Tools menu, click Internet Options

  3. Click the Privacy tab

  4. Click the Advanced button

  5. Put a check mark in the box for Override Automatic Cookie Handling, put another check mark in the Always accept session cookies box

  6. Click OK

  7. Click OK

  8. Restart Internet Explore

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Internet Explorer 6.x

  1. Select Internet Options from the Tools menu

  2. Click on the Privacy tab

  3. Click the Default button (or manually slide the bar down to Medium) under Settings. Click OK

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Mozilla/Firefox

  1. Click on the Tools-menu in Mozilla

  2. Click on the Options… item in the menu – a new window open

  3. Click on the Privacy selection in the left part of the window. (See image below)

  4. Expand the Cookies section

  5. Check the Enable cookies and Accept cookies normally checkboxes

  6. Save changes by clicking Ok.

Back to Top

Opera 7.x

  1. Click on the Tools menu in Opera

  2. Click on the Preferences… item in the menu – a new window open

  3. Click on the Privacy selection near the bottom left of the window. (See image below)

  4. The Enable cookies checkbox must be checked, and Accept all cookies should be selected in the "Normal cookies" drop-down

  5. Save changes by clicking Ok

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KarasKustoms

FAQs

General Questions

How do you pronounce Karas?
It’s pronounced care-us
Who is Kara?
The shop is named after the owner, Bill Karas, there is no “Kara”.
Where are your products made?
All of our products are designed and manufactured by us in Mesa, Arizona.
Do you make other products besides pens?
We used to make phone cases and some other items, but we are focusing on writing instruments.
I have something I want made, can you do it?
We may be able to help you with production work, but not small jobs. Please contact us for details if you have questions.
Are you looking for dealers for your products?
Yes, we are always looking for dealers for our products. Please contact us for details.

Machined Pens and Nibs

What refills do your pens take?
Our pens fit different refills depending on the model. Compatible refills are listed in the product description of each pen.
Do your pens come with ink cartridges installed?
Yes they do! Each pen comes with a refill so that you can get writing right away. We do also sell several refills separately if you need an extra or want to try something new.
Do you recommend specific ink for fountain pens?
We do not recommend specific inks or brands of ink for use with our fountain pens. The ink does need to be fountain pen ink as opposed to India ink or other liquid inks, as those inks are not designed and developed for safe use with fountain pens. We do NOT recommend inks that contain “glitter” or inks branded as “shimmer” inks, even those in which the maker advertises them as “safe for fountain pens”. Use of these inks in our fountain pens will void the warranty and exchange policy on the nib and could void the warranty on the pen itself. If you are unsure of the ink you are using please use our contact form and ask us if your preferred ink is safe with your pen..
The color of my pen looks slightly different than the photos on your website, is that normal?
Because everyone’s monitor displays color differently, we cannot guarantee that your pen will look exactly like what is seen on screen. We try to make the photos as close to the original colors as possible, so allow for some color variation when choosing your pen. The color on our pens will vary from batch to batch, so if you wish to have multiple pens that look identical in color, please order all the pens at once to ensure a more consistent color and finish for the group.
Will the color wear off of my pen?
All of our aluminum pens feature an anodized finish. Although it is extremely durable, it is possible to wear through the finish. Carrying your pen in your pocket with items like keys and coins will wear out the finish. Threaded portions of the pen will eventually show wear under normal use.
What is the anodized finish, is it paint?
The anodized finish on our products is an oxide layer formed on the surface of the aluminum parts using an electrochemical process. The color that you see is actually part of the surface of the material and will not wash or peel off like paint.
The copper and brass versions of your pens come in a “raw” finish, what does this mean?
The copper and brass pens are polished to a high shine before they are shipped out. There is no protective finish applied to the pens, so they will age and darken over time and with use. You can leave the natural surface patina or maintain the high polish using standard metal polishing methods. Neither method will effect the usability of the pen.
I noticed small flaws on the surface of my pen, is that normal?
Because of the manufacturing processes we use to make our pens, small imperfections can occasionally show up on the finished products, this is normal. Contact us if you have any questions about your pens.
How do I clean my pen?
Wipe down the metal pens with a clean, damp cloth. A small amount of mild detergent or alcohol may be used as well. Only use soap and water on your acrylic pens. Avoid abrasives or cleaners with caustic ingredients.
Your pens are made of metal, aren’t they heavy?
All of our pens come in three versions, typically aluminum, brass and copper. The aluminum is lightest and the copper and brass are about 3 times as heavy as the aluminum. If you like lightweight pens, aluminum is your best bet. While heavier than plastic, our aluminum pens are actually lighter than most people think. Accurate weights are listed on the purchase page for each pen.
What material are your pens made from?
Our standard pens are made from aluminum, brass and copper. Some of our fountain pens are made from acrylic, or other plastics.
I accidentally damaged my pen, can you fix it?
We can fix some damage. Email us with photos and your questions about the repair. If it is determined we can repair the pen, you will be responsible for shipping costs.
Can you make me a pen with a different shape?
No, we only offer our pens in our standard designs.
Can I put a Bock nib on a non Karas Pen?
Yes, our nibs will directly fit into several other brands by threading in the nib unit into the other pen. We do not keep a list of competitors that also use the Bock nib, you can seek out advice on the Fountain Pen Network Forum. Attempting to pull the nib and feed from one of our Bock nib units and placing it onto another manufacturers pen that does not accept the Bock nib unit is not advised. This type of behavior is against our policy and you are warned to perform at your own risk, we will not accept any returns or exchanges on nibs that have been used in this manner.
What is your nib exchange policy and warranty?
We accept nib exchanges with 30 days of purchase for U.S. customers and 60 days of purchase for international customers. The customer must ensure the nib being returned has been cleaned thoroughly and ship the nib back to us using our service request form found below. Customers are liable for nib exchange postage. Damage done to the nib will void any exchange. Bock does not warranty their nibs, and we do not provide a warranty for items we do not manufacture. We do test all of our nibs when they are assembled to ensure they function correctly. We then clean them before shipping them.

Shipping

How will my order ship?
All of our orders ship through UPS. You can choose which shipping option you prefer when checking out.
Do you ship internationally?
Yes, we do ship internationally. Buyers are responsible for any customs or import fees associated with the order (including VAT). Payment for these fees are due upon receipt of the package from UPS. We will not falsify customs forms to make it cheaper to import items, it is illegal and we just won’t do it.
How long does it take for my order to ship?
Most orders are processed within 3 business days, though at times due to higher volumes of orders it can take up to 5 days to ship. After orders are processed, they are then shipped. Orders shipped within the continental United States (UPS Ground Service) usually arrive in 3-5 business days once the order is processed. Delivery times for International orders vary based on the selected service and your location.
Can I track my package after it ships?
All domestic orders automatically include tracking information. International orders are trackable based on the shipping service chosen at checkout. International flat rate shipping is not trackable. Applicable tracking information will be emailed to the buyer after the order is processed and has been shipped. The package can then be tracked through UPS.
How can I pay for my order?
We accept all major credit cards as well as Paypal.
Can I get free shipping?
We now offer free domestic shipping on all pen orders and have lowered our discount International shipping prices to $15.00 USD.

Returns & Replacements

We guarantee our all of our products against manufacturing defects. Normal wear and tear from use is not considered a defect and will not be warrantied.

We will not warranty any Karas Kustoms product that has sustained damage from misuse, modification, or damage caused from improper installation.

A 15% restocking and re-polishing fee will be assessed against all brass and copper returns. Bulk returns (over 5 items) or multiple order returns may have a 20% restocking and shipping recoupment fee assessed against the refund. Nib returns must be clean and in working condition.

If you decide that any of our products aren’t for you and you wish to return them, simply ship them back to us in like-new condition and we will refund your original purchase amount, minus the cost of shipping. We do not cover any costs associated with shipping the returned item back to Karas Kustoms for refund. This is the responsibility of the customer. If you fail to package the product well enough to prevent damage on the return trip, you may not be entitled to a refund. DO NOT SEND YOUR PEN(S) IN AN UNPADDED ENVELOPE, IT WILL GET DAMAGED AND YOU WILL NOT BE ENTITLED TO A REFUND. Separate any loose parts and hardware from the main product to prevent dings and scratches. We reserve the right to refuse any returns based on these conditions. Any item we receive that we deem not suitable for a refund will not be returned to the customer unless return postage is provided. Please email us notifying us that you are returning the item to us before sending the package. Click here for a form to include with your package so that we can better serve you. No COD or postage due items will be accepted. No returns/exchanges after 30 days in the USA (60 days International) unless previously approved. By sending an item(s) for return, you are agreeing to our terms and conditions for returning/exchanging said item.

About Us

About Karas Kustoms

At Karas Kustoms, we do one thing; manufacture high quality, hand crafted products, and, we do it here in the USA. Since the beginning, our goal has been to use our collective experiences to bring unique, trendsetting products to market. We have backgrounds in everything from machining, tool and die work, fabrication, automotive repair and restoration, to product design and development. These skill sets allow us to find a market need and to make a quality, well designed product to fill that need. Because we make what we sell, we are able to control everything from product development to manufacturing, and do it all under one roof. We love what we do, and we hope it shows.

Karas Kustoms Online Store- Home

MADE IN 48

At Karas Pen Co we are proud to design and manufacture all of our products here in Arizona. We enjoy the endless sunshine, saguaro and other cacti, and the smell of a machine shop in the morning. We couldn’t do what we do without the support of our customers and local community. We love what we do and we hope it shows. Take a few minutes to look at all that we have worked so hard to create and let us know if you have any questions.

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