- How do you pronounce Karas?
- It’s pronounced care-us
- What refills do your pens take?
- Our pens fit different refills depending on the model. Compatible refills are listed in the product description of each pen.
- How will my order ship?
- All of our orders ship through UPS. You can choose which shipping option you prefer when checking out.
Returns & Replacements
- We guarantee our all of our products against manufacturing defects. Normal wear and tear from use is not considered a defect and will not be warrantied.
- We will not warranty any Karas Kustoms product that has sustained damage from misuse, modification, or damage caused from improper installation.
- If you decide that any of our products aren’t for you and you wish to return them, simply ship them back to us in like-new condition and we will refund your original purchase amount, minus the cost of shipping. We do not cover any costs associated with shipping the returned item back to Karas Kustoms for refund. This is the responsibility of the customer. If you fail to package the product well enough to prevent damage on the return trip, you may not be entitled to a refund. DO NOT SEND YOUR PEN(S) IN AN UNPADDED ENVELOPE, IT WILL GET DAMAGED AND YOU WILL NOT BE ENTITLED TO A REFUND. Separate any loose parts and hardware from the main product to prevent dings and scratches. We reserve the right to refuse any returns based on these conditions. Any item we receive that we deem not suitable for a refund will not be returned to the customer unless return postage is provided. Please email us notifying us that you are returning the item to us before sending the package. Click here for a form to include with your package so that we can better serve you. No COD or postage due items will be accepted. No returns/exchanges after 30 days in the USA (60 days International) unless previously approved. By sending an item(s) for return, you are agreeing to our terms and conditions for returning/exchanging said item.