Q. How do you pronounce Karas?
A. It’s pronounced care-us Who is Kara? The shop is named after the owner, Bill Karas, there is no “Kara”.
Q. Where are your products made?
A. All of our products are designed and manufactured by us in Mesa, Arizona.
Q. Do you make other products besides pens?
A. We used to make phone cases and some other items, but we are focusing on writing instruments.
Q. I have something I want made, can you do it?
A.We may be able to help you with production work, but not small jobs. Please contact us for details if you have questions.
Q. Are you looking for dealers for your products?
A. Yes, we are always looking for dealers for our products. Please contact us for details.
Q. What refills do your pens take?
A. Our pens fit different refills depending on the model. Compatible refills are listed in the product description of each pen.
Q. Do your pens come with ink cartridges installed?
A. Yes they do! Each pen comes with a refill so that you can get writing right away. We do also sell several refills separately if you need an extra or want to try something new.
Q. The color of my pen looks slightly different than the photos on your website, is that normal?
A. Because everyone’s monitor displays color differently, we cannot guarantee that your pen will look exactly like what is seen on screen. We try to make the photos as close to the original colors as possible, so allow for some color variation when choosing your pen. The color on our pens will vary from batch to batch, so if you wish to have multiple pens that look identical in color, please order all the pens at once to ensure a more consistent color and finish for the group.
Q. Will the color wear off of my pen?
A. All of our aluminum pens feature an anodized finish. Although it is extremely durable, it is possible to wear through the finish. Carrying your pen in your pocket with items like keys and coins will wear out the finish. Threaded portions of the pen will eventually show wear under normal use. What is the anodized finish, is it paint? The anodized finish on our products is an oxide layer formed on the surface of the aluminum parts using an electrochemical process. The color that you see is actually part of the surface of the material and will not wash or peel off like paint.
Q. The copper and brass versions of your pens come in a “raw” finish, what does this mean?
A. The copper and brass pens are polished to a high shine before they are shipped out. There is no protective finish applied to the pens, so they will age and darken over time and with use. You can leave the natural surface patina or maintain the high polish using standard metal polishing methods. Neither method will effect the usability of the pen.
Q. I noticed small flaws on the surface of my pen, is that normal?
A. Because of the manufacturing processes we use to make our pens, small imperfections can occasionally show up on the finished products, this is normal. Contact us if you have any questions about your pens.
Q. How do I clean my pen?
A. Wipe down the metal pens with a clean, damp cloth. A small amount of mild detergent or alcohol may be used as well. Only use soap and water on your acrylic pens. Avoid abrasives or cleaners with caustic ingredients.
Q. Your pens are made of metal, aren’t they heavy?
A. All of our pens come in three versions, typically aluminum, brass and copper. The aluminum is lightest and the copper and brass are about 3 times as heavy as the aluminum. If you like lightweight pens, aluminum is your best bet. While heavier than plastic, our aluminum pens are actually lighter than most people think. Accurate weights are listed on the purchase page for each pen.
Q. What material are your pens made from?
A. Our standard pens are made from aluminum, brass and copper. Some of our fountain pens are made from acrylic, or other plastics.
Q. I accidentally damaged my pen, can you fix it?
A. We can fix some damage. Email us with photos and your questions about the repair. If it is determined we can repair the pen, you will be responsible for shipping costs.
Q. Can you make me a pen with a different shape?
A. No, we only offer our pens in our standard designs.
Q. Do you recommend specific ink for fountain pens?
A. We do not recommend specific inks or brands of ink for use with our fountain pens. The ink does need to be fountain pen ink as opposed to India ink or other liquid inks, as those inks are not designed and developed for safe use with fountain pens. We do NOT recommend inks that contain “glitter” or inks branded as “shimmer” inks, even those in which the maker advertises them as “safe for fountain pens”. Use of these inks in our fountain pens will void the warranty and exchange policy on the nib and could void the warranty on the pen itself. If you are unsure of the ink you are using please use our contact form and ask us if your preferred ink is safe with your pen.
Q. Can I put a Bock nib on a non Karas Pen?
A. Yes, our nibs will directly fit into several other brands by threading in the nib unit into the other pen. We do not keep a list of competitors that also use the Bock nib, you can seek out advice on the Fountain Pen Network Forum. Attempting to pull the nib and feed from one of our Bock nib units and placing it onto another manufacturers pen that does not accept the Bock nib unit is not advised. This type of behavior is against our policy and you are warned to perform at your own risk, we will not accept any returns or exchanges on nibs that have been used in this manner.
Q. What is your nib exchange policy and warranty?
A. We accept nib exchanges with 30 days of purchase for U.S. customers and 60 days of purchase for international customers. The customer must ensure the nib being returned has been cleaned thoroughly and ship the nib back to us using our service request form found below. Customers are liable for nib exchange postage. Damage done to the nib will void any exchange. Bock does not warranty their nibs, and we do not provide a warranty for items we do not manufacture. We do test all of our nibs when they are assembled to ensure they function correctly. We then clean them before shipping them.
Q. Should my nib write immediately out of the box?
A. Yes, though that’s with some caveats. We now test all of the nibs prior to installing them on a pen to ensure they write correctly. They are tested with a filled converter using our Karas Pen Co inks made by Papier Plume. They are flushed with water before shipping to remove any ink residue. Therefore they should work when you receive them, however, in some circumstances nibs can need further tuning or smoothing to work properly. In the event your writing angle is such that the pen is at a much greater angle than 45 degrees (specifically between 60 and 90 degrees) you may encounter some ink flow and smoothness issues. We test the nibs at angles between 40 and 60 degrees which is a relatively standard writing angle. Also you can run into flow issues with certain types of inks and cartridge filling your pen. If you are experiencing issues, please complete contact us so we can help troubleshoot your pen.
Q. How will my order ship?
A. Domestic orders over $50 USD ship via FedEx OneRate 2-Day shipping, unless the delivery address is a PO Box. Domestic Orders under $50 dollars ship via USPS First Class shipping. International orders may ship either via USPS or FedEx depending on current shipping factors in the destination country.
Q. Do you ship internationally?
A. Yes, we do ship internationally. Buyers are responsible for any customs or import fees associated with the order (including VAT). Payment for these fees are due upon receipt of the package from UPS. We will not falsify customs forms to make it cheaper to import items, it is illegal and we just won’t do it.
Q. How long does it take for my order to ship?
A. Most orders are processed within 3 business days, though at times due to higher volumes of orders it can take up to 5 days to ship. After orders are processed, they are then shipped. Orders shipped within the continental United States usually arrive in 2-3 business days once the order is processed. Delivery times for International orders vary based on the selected service and your location. DUE TO THE COVID-19 PANDEMIC ALL ORDERS BEING SHIPPED ARE EXPERIENCING DELIVERY DELAYS. DOMESTIC ORDERS ARE TAKING AS MUCH AS 14 DAYS TO BE DELIVERED, AND INTERNATIONAL ORDERS ARE TAKING AS MUCH AS 3 MONTHS TO BE DELIVERED.
Q. Can I track my package after it ships?
A. All domestic orders automatically include tracking information. International orders are trackable based on the shipping service chosen at checkout. International flat rate shipping is not trackable. Applicable tracking information will be emailed to the buyer after the order is processed and has been shipped. The package can then be tracked through the applicable shipping service.
Q. Can I get free shipping?
A. We now offer free domestic shipping on ALL orders and have lowered our discount International shipping prices to $15.00 USD.