SERVICE AND RETURNS
Whether you need service on your favorite pen, an exchange, or if you have decided that our products aren’t for you and you wish to return them, simply ship them back to us with the form linked below and we will get you taken care of. All returns or exchanges must be in like-new condition. We do not cover any costs associated with shipping the returned item back to Karas Pen Co for refund or exchange. This is the responsibility of the customer, except for warranty issues. If you fail to package the product well enough to prevent damage on the return trip, you may not be entitled to a refund or exchange.
DO NOT SEND YOUR PEN(S) IN AN UNPADDED ENVELOPE, IT WILL GET DAMAGED AND YOU WILL NOT BE ENTITLED TO A REFUND OR EXCHANGE.
Separate any loose parts and hardware from the main product to prevent dings and scratches. We reserve the right to refuse any returns or exchanges based on these conditions. Any item we receive that we deem not suitable for a refund or exchange will not be returned to the customer unless return postage is provided. Please notify us via email that you are returning the item before sending the package.
No COD or postage due items will be accepted. No returns/exchanges after 30 days in the USA (60 days International) unless previously approved. By sending an item(s) for return, you are agreeing to our terms and conditions for returning/exchanging said item.
We guarantee our all of our products against manufacturing defects. Normal wear and tear from use is not considered a defect and will not be warrantied.
We will not warranty any Karas Pen Co product that has sustained damage from misuse, modification, or damage caused from improper installation.
A 15% restocking and re-polishing fee will be assessed against all brass and copper returns. Bulk returns (over 5 items) or multiple order returns may have a 20% restocking and shipping recoupment fee assessed against the refund. Nib returns must be clean and in working condition.
If you have any questions about this process, please let us know.
Thank you for your support!
IF YOU ARE HAVING TROUBLE ORDERING ON A MOBILE DEVICE, PLEASE TRY A DESKTOP COMPUTER OR LAPTOP
KARAS PEN CO
Shop Phone (623) 396-6295 (For customer service, please use the contact form above.)
126 SOUTH COUNTRY CLUB DRIVE
MESA, AZ 85210
Mon-Thurs 9am – 5pm
FOR FAST RESPONSE TO INQUIRIES, CONTACT US VIA THE WEBSITE ABOVE.
PLEASE PLACE ORDERS VIA WEBSITE.